Refund Policy

Effective date: June 2026

We want you to shop with confidence. Please review our refund policy to understand when refunds are available and how refund requests are handled.

Our Refund Policy

Due to the nature of digital products, all sales are generally considered final once your purchase has been delivered.

However, we understand that exceptional situations can occur. If you experience an issue with your purchase, please contact us before requesting a refund—we're happy to help resolve the problem.

Eligible for a Refund

You may be eligible for a refund if:

  • You were charged more than once for the same purchase.

  • You purchased the same template multiple times by mistake.

  • You cannot access your purchased product due to a technical issue that we cannot resolve.

  • The product delivered is significantly different from its description.

Not Eligible for a Refund

Refunds are generally not available if:

  • You changed your mind after purchasing.

  • You no longer need the template.

  • You purchased the wrong template.

  • You lack experience using Framer.

  • You expected custom development or design services.

  • You purchased a template that is compatible only with Framer.

  • You failed to read the product description before purchasing.

Before Requesting a Refund

Before submitting a refund request, please contact our support team. Most issues can be resolved quickly with setup guidance, troubleshooting, or template updates.

Typical support includes:

  • Installation assistance

  • Template customization guidance

  • CMS setup help

  • Troubleshooting

  • Download or access issues

How to Request a Refund

To request a refund, please include:

  • Full name

  • Email address used for purchase

  • Order number

  • Product name

  • Reason for your request

  • Screenshots (if applicable)

We aim to review all refund requests within 5-10 business days.

Contact Us

If you have questions about this Refund Policy or need help with your purchase, please contact our support team.

We're committed to providing a fair and transparent experience for every customer.