Refund Policy

We want you to join with confidence. Templates are free; Pro unlocks digital files you can download immediately (the Figma files and AI prompt packs), so refunds depend on whether you've used them.

7-day refund

You can get a full refund within 7 days of your first payment for Monthly, Yearly or Lifetime if you haven't downloaded a Figma file or an AI prompt pack yet. Pro ends when the refund is made.

Billing mistakes — any time

We also refund if:

• You were charged more than once for the same period.
• You were charged after cancelling, or for a plan you didn't choose.
• You can't access your library because of a problem on our side that we can't fix.
• A template is significantly different from its description or live preview.

When we don't

Refunds aren't available if:

• More than 7 days have passed, or you have already downloaded a Figma file or an AI prompt pack — except for the billing mistakes above.
• A subscription renewed because it wasn't cancelled in time. Cancel before the next period; you keep Pro until the paid period ends. If a renewal surprised you and you haven't used the new period, write to us — we look at it.
• You expected custom design or development work.

How to ask

Contact support with:

• The email address of your account
• Your Polar order or invoice number
• What went wrong (screenshots help)

We reply within 1–2 business days. Approved refunds go back to your original payment method through Polar.

Questions

Write to us through the support page or at hi.marcframe@gmail.com.